Here are some notes I took while reviewing the various Web resources published in the City’s Open 311 implementation announced on Friday:
Service Tracker: http://servicetracker.cityofchicago.org/
The Service Tracker tool is driven by this open source code:
It displays a running list of service requests submitted under the following service request types:
- Abandoned Vehicle
- Alley Light Out
- Building Violation
- Graffiti Removal
- Pavement Cave-In Survey
- Pothole in Street
- Restaurant Complaint
- Rodent Baiting / Rat Complaint
- Sanitation Code Violation
- Street Cut Complaints
- Street Light 1 / Out
- Street Lights All / Out
- Traffic Signal Out
- Tree Debris
Some possible improvements:
- Full-text search
- View all service requests by type
Many of these features are already in The Daily Brief: http://311labs.org/experiments/dailybrief (code: https://github.com/codeforamerica/311DailyBrief). What’s the current status of this code? The GitHub page says, “Under RE-construction. Stay tuned!!!”. Some features that would be good to have in this code:
- Search for a specific service request (a la Service Tracker)
- Full text search
311 Request Chicago: http://311request.cityofchicago.org/
This is a tool to view existing service requests and submit new requests. The default homepage is “view requests”, and it displays a list of the most recent requests submitted under the following request types:
- Graffiti Removal (820,084)
- Pothole in Street (388,513)
- Street Lights All / Out (316,347)
- Rodent Baiting / Rat Complaint (173,554)
- Abandoned Vehicle (158,870)
- Alley Light Out (139,118)
- Tree Debris (129,600)
- Building Violation (127,900)
- Street Light 1 / Out (124,275)
- Traffic Signal Out (106,607)
- Restaurant Complaint (2,590)
- Sanitation Code Violation (566)
- Building Violation (299)
- Rodent Baiting / Rat Complaint (230)
- Graffiti Removal (168)
- Pothole in Street (57)
- Pavement Cave-In Survey (24)
- Abandoned Vehicle (17)
- Street Light 1 / Out (14)
- Alley Light Out (13)